Terms & Conditions

Minimum Orders:
There is no minimum order.  All orders are made in the order they are placed and received.

Back Orders:
All back order products are made upon request, please allow up to 10 days for your order to be shipped to you (sometimes earlier)

Shipping & Postage:
What happens if my parcel doesn’t arrive or is lost in transit? Once orders are completed they will be sent by a selected courier or Australia Post. We will advise you of the courier name and tracking number for your records. If an item does go missing, please contact us on sales@fizzandbubbles.com.au so we can contact the relevant courier company with your tracking number so they can look into it

We are now sending our products to New Zealand this can be done with either Australia Post or the courier service that we currently use.

With the current situation at the moment around Australia, it would be best for orders to be sent by our courier as Australia post is taking a little bit longer than normal

We also offer local pickup from Elizabeth North, South Australia.  If your postcode is not on the list for local pickup when placing an order, please send us an email to sales@fizzandbubbles.com.au

All Australia Post orders will be sent out on Tuesdays, Thursdays, and Fridays

Currently, we are no longer doing express post with Australia Post as we can not guarantee it will get to the customer 

Express Post next day delivery does not always mean it will be delivered the next day as it might take a few days extra if you are not in the next day delivery zone.  Currently, express post is taking up to 3 – 4 days for items to be delivered.

New Zealand Postage
Postage is currently taking 2 weeks to arrive once your order is posted from Australia.  For Christmas Orders, please allow up to 4 weeks to arrive.

Damaged Items: 
If an item is damaged, please take a photo of it and send it to us by email sales@fizzandbubbles.com.au within 7 days so we can see what can be done  

Refunds and Returns:
We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample of description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixes.
  • Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
  • Items will need to be returned at buyers expense in a saleable condition to be able to get a refund

Please keep proof of your purchase.

Cancellation Fee:
Cancelled orders will incur a 10% cancellation fee.

Payments:
We only accept Direct Deposit, PayPal, Afterpay (Australia & New Zealand), Zippay, Lay-buys, Square (credit card) and cash (pickup only).  Please contact us if paying by direct deposit. Payments must be made within 2 days of purchase or products will be returned to stock.  Direct Deposit payments can take up to 24 hours to be in our bank account.

If paying by PayPal and it has charged you more for postage, please contact us as soon as possible as for some reason PayPal is charging our customers more for postage compare to what our website is quoting

Images
All images have been photographed to show the true colours of the products as accurately as possible.  However, the colours on the screen may vary slightly from the true colours.  Please be aware of this when purchasing.    

Prices for our products are subject to change without notice.

When purchasing from www.fizzandbubbles.com.au you are accepting our terms and conditions.

Privacy Policy:
Your privacy is important to us at Fizz and Bubbles.  Any information that you supply to Fizz and Bubbles will only be used for purpose of processing orders.  We guarantee we do not sell or distribute your personal details to other organisations or individuals.  Your personal details, including your email address, will be retained on file.